White Glove
Enclosed Transport
Services

Open transport is the most common way of transport. However, we recommend our "White Glove" enclosed transport for high end, specialty or classic cars, cars with a special paint job, cars that are low to the ground, or cars that need a carrier with higher than normal insurance coverage.

No, personal insurance is not required during transport. Once your vehicle is in our possession, it will be fully insured through our company.

90% of our customer's vehicles are picked up in 7 days or fewer. Once we have confirmed your pickup date, you will receive an email to confirm the pickup time. The driver will also have all of your contact information and will typically contact you prior to the pickup.

You don't need to be there, but we strongly recommend that someone of your choosing is present to hand over the keys and sign off on the Bill of Lading (inspection report) with the driver upon pickup. The driver will typically do a walk around your vehicle and document any visible scratches, dents, chips, etc. Our drivers use photos and videos to document the condition of your high-value car before loading.

Our quote is based on current market rates to move your car on your route and most importantly a rate that should get your vehicle picked up on time. A broker works with two customers — you and the carrier. While you want the lowest price possible, a carrier is looking to make the most to fill that space. If the price offered for your vehicle is lower than others in your area, carriers may ignore your vehicle. Our quote is set at a price that we are confident will move your vehicle in a reasonable time frame.

Most, if not all of our transport vehicles will be equipped to ship your vehicle if it's not running. Usually, we will charge a fee for your INOP (inoperable vehicle), as the driver will have to use a winch to load it onto the truck, and then reload the other vehicles back on. Please notify our company if your vehicle does not run so we can make the necessary arrangements.

No. We provide a door-to-door customer experience in almost all cases. As long as our large trucks can safely get into your neighborhood we will come right to your door. If you live in a gated community, a very tight cul-de-sac, or somewhere that's just not accessible, our driver will work with you to find a nearby parking lot at a shopping center, office park, or school to meet you.

Normally it's recommended that you give us plenty of time (i.e. two weeks), or at the very least 7 to 10 days prior to your first available shipping date. This gives us time to find the right driver, at the right place, at the right time, and at the right price. We also offer expedited shipments for customers that need their vehicle picked up in less than three days.

Coast to Coast: 7–10 days. Mid-West to Either Coast: 5–7 days. North to South (or vice versa): 3–5 days. Please be aware that the above estimated transport times can be affected by unforeseen circumstances such as inclement weather, construction delays, etc.

If you contact us with sufficient notice, we will do our best to meet your particular needs. Typically, we will be able to offer you a reasonable window for pickup/delivery times.

Your reference number will allow us to track your vehicle through the various phases of the transport process. You can call or email us, or the driver, and we will report back to you promptly.

No, we believe door-to-door service is the best method for transporting automobiles. With terminal-to-terminal transports, most damage to vehicles occurs while they are switched from truck to truck or left at a terminal or tow yard. With so many people handling the transport, it is extraordinarily difficult to successfully file a damage claim. We say — keep your vehicle until we are ready to haul it!

We accept Visa, MasterCard, Discover and American Express. We typically only accept funds for our services. However, if you wish to pay the entire transport fee via credit card, then an additional fee of 5% will be assessed. Essentially, we are processing payment for a third party, and those credit card processing fees can be expensive!

iTransportNY recommends washing your vehicle prior to transport. A clean vehicle makes it easier for the driver to accurately fill out the vehicle condition report. Also, to keep the vehicle near the manufacturer's specified weight, we suggest transporting it with no more than ¼ tank of gas.

iTransportNY does not recommend shipping personal belongings inside your vehicle. However, many carriers will haul items that are "light and out of sight and up to 100 pounds" as a courtesy. Please note that auto transport companies are not insured for household goods. Under no circumstances can the car contain firearms, illegal substances, or hazardous materials.

iTransportNY is a licensed and insured auto transport company by the Department of Transportation and offers fully secure enclosed shipping trailers. Enclosed auto transport haulers offer your vehicle full protection from weather and road damage. Customers with classic antique, exotic or high-end sports cars, or vehicles with expensive paint jobs, often choose enclosed auto transport trailers. Enclosed auto transport is more expensive than open transport, and width and height restrictions apply.

iTransportNY is a full-service hassle-free transporting company. We pride ourselves on working with some of the largest car dealerships and leasing companies in the country as their exclusive transporters. We offer only the highest standard of service: competitive pricing, door-to-door service, status updates, enclosed trailers, free quotes, and a company representative exclusively assigned to you.

iTransportNY offers international shipping services. We make the relocating of your vehicle to another country a smooth transition. Our service includes picking up your car from your home and transporting it to an awaiting cargo ship that will then deliver your car to a port nearest to your destination. Please make sure that your car is free of any contraband that may prevent your vehicle from passing customs.